Set in a Groove
Business change often come slow. We get set in a groove and just spin like an LP record. That’s not to say we are happy with the processes we have created, we just don’t want to turn our lives upside down for months while a new system is implemented. That’s all changed at Pressure-Kleen Services and we have brought our systems into the present. In our slower times during the Covid-19 pandemic we took the opportunity to review our internal processes and make some overdue changes to improve communication with our customers. This wasn’t an easy feat! As with any implementation of new processes we identified the needs, researched our many software options, trained our staff and over time made incremental improvements.
Invaluable Communication
Since 2020, we have implemented a new reporting process for our crews that captures the scope of work; information about each system; before and after photos; and existing and new found deficiencies. For our food court kitchen customers we often include 3D drawings of kitchen exhaust systems outlining each tenant and common area components. These after-service reports are shared with our customers so they can be better informed about their systems. The after-service reports come complete with a link to a photo gallery of their site so they can review past and current photos at any time.
Informed Customers
Many of our customers have never had this much information about their systems before and are calling Pressure=Kleen to discuss our findings. We take these opportunities to educate food service customers about their kitchen exhaust system deficiencies pertaining to NFPA96 regulations. We discuss ductwork accessibility, grease capture, cleaning frequency based on cooking fuels and volume, and more. An educated customer is our best customer. They understand that quality service comes at a price. The safety of their staff and customers is priceless. A kitchen fire becomes ugly fast. Putting a kitchen out of production for a long time due to fire affects all stakeholders. Employees, diners, insurers, financers, and shareholders/owners are all affected. We all know that “an ounce of prevention is worth a pound of cure”. Fire prevention is great value for money spent. Make sure you have the right company cleaning your systems.
We continue to review our processes to identify improvement opportunities for communication. If you have a recommendation for improvement, we’d love to hear it.
